Some systems are experiencing issues

Past Incidents

8th April 2020

No incidents reported

7th April 2020

No incidents reported

6th April 2020

No incidents reported

5th April 2020

No incidents reported

4th April 2020

No incidents reported

3rd April 2020

No incidents reported

2nd April 2020

No incidents reported

1st April 2020

No incidents reported

31st March 2020

Coronavirus - Unprecedented numbers

Students on HegartyMaths answered a record-breaking 5.9 million questions yesterday, Monday 30th March.

Our engineers are still watching and monitoring the system in the background.

Have a great maths day and stay well.

30th March 2020

Coronavirus - Unprecedented numbers

This is just an update. We had a very smooth weekend with 2.2 million questions answered over Saturday and Sunday.

We have had no performance issues since 12:05pm on Wednesday 25th March.

Our engineers continue to monitor and adjust to the situation. Site stability remains our primary focus.

29th March 2020

No incidents reported

28th March 2020

No incidents reported

27th March 2020

Reporting Coronavirus - Unprecedented numbers

The site is serving three times the load it did this time last week! Over half a million different students have logged in since Monday. Our engineers continue to make the operation of the site for students our primary focus.

You may have noticed that generated reports such as the markbook and impact report are behind (the data is accurate, but not up to date). Our reporting database is not as powerful as the juggernaut the main site is using, so it is struggling to keep apace of all the work the students are doing. Getting this sorted will be one of our next top priorities.

26th March 2020

25th March 2020

24th March 2020

HegartyMaths is experiencing server issues

We have been able to increase the available connections and add additional servers. We are currently doubling our database size which will allow us to increase these limits still further. The database enlargement will take some time to put in place. The number of errors being returned from our servers have been greatly reduced. If you or a student experience an error, please refresh the page.

23rd March 2020

Assessments Coronavirus - Unprecedented numbers

During this time, we are experiencing unprecedented load on the site. We are doing everything we can to ensure the site stays stable, including adding extra capacity.

Certain times of the day are much busier than usual. Please be prepared to try again at a later point in the day if at first the site is at maximum capacity.

Kind regards,

  • The HegartyMaths team

The new dedicated DB has been put into place. We took the site down between 6:00 and 6:15 this morning in order to do so.

The new dedicated DB has been provisioned and is being updated with today's data. The intention is to insert this new DB into the site tomorrow morning at 6am. The site will be down for up to 30 minutes while this is taking place.

The database which was not as performant has been replaced and the site is back. We are in the process of creating a dedicated DB with very high specs. We will rollover to it when it is ready.

At 12 noon today we will replace the new database with the same DB as yesterday. This will mean a site outage and may take up to 30 minutes. In the meantime we are provisioning a new, dedicated DB server which we will upgrade to when it is ready.

Unfortunately the larger database is not performing as well as we expected. Our engineers are reviewing the situation and investigating solutions.

We have switched in the new, larger database and are currently testing the site.

We have taken down the site temporarily to switch to a larger database.

We are adding extra cache right now to improve data storage and retrieval.

We have been able to increase the available connections and add additional servers. We are currently doubling our database size which will allow us to increase these limits still further. The database enlargement will take some time to put in place. The number of errors being returned from our servers have been greatly reduced. If you or a student experience an error, please refresh the page.

22nd March 2020

No incidents reported

21st March 2020

No incidents reported

20th March 2020

No incidents reported

19th March 2020

No incidents reported

18th March 2020

No incidents reported

17th March 2020

No incidents reported

16th March 2020

No incidents reported

15th March 2020

No incidents reported

14th March 2020

No incidents reported

13th March 2020

No incidents reported

12th March 2020

No incidents reported

11th March 2020

No incidents reported

10th March 2020

No incidents reported

9th March 2020

No incidents reported

8th March 2020

No incidents reported

7th March 2020

No incidents reported

6th March 2020

No incidents reported

5th March 2020

No incidents reported

4th March 2020

No incidents reported

3rd March 2020

No incidents reported

2nd March 2020

HegartyMaths is experiencing server issues

The HegartyMaths development team has been alerted and we have added extra capacity to handle extra load. Please write to [email protected] if you need help at this time. Issue occurred between 18:43 and 19:11.

1st March 2020

No incidents reported

29th February 2020

No incidents reported

28th February 2020

No incidents reported

27th February 2020

No incidents reported

26th February 2020

No incidents reported

25th February 2020

No incidents reported

24th February 2020

No incidents reported

23rd February 2020

No incidents reported

22nd February 2020

No incidents reported

21st February 2020

No incidents reported

20th February 2020

No incidents reported

19th February 2020

No incidents reported

18th February 2020

No incidents reported

17th February 2020

No incidents reported

16th February 2020

No incidents reported

15th February 2020

No incidents reported

14th February 2020

No incidents reported

13th February 2020

No incidents reported

12th February 2020

No incidents reported

11th February 2020

No incidents reported

10th February 2020

No incidents reported

9th February 2020

No incidents reported

8th February 2020

No incidents reported

7th February 2020

No incidents reported

6th February 2020

No incidents reported

5th February 2020

Assessments Issues playing Vimeo Videos

Vimeo reports their player had errors yesterday Feb 5th between 5pm and 7pm GMT. This would have affected videos for schools using Vimeo as their video source.

4th February 2020

No incidents reported

3rd February 2020

No incidents reported

2nd February 2020

No incidents reported

1st February 2020

No incidents reported

31st January 2020

No incidents reported

30th January 2020

No incidents reported

29th January 2020

No incidents reported

28th January 2020

No incidents reported

27th January 2020

No incidents reported

26th January 2020

No incidents reported

25th January 2020

No incidents reported

24th January 2020

No incidents reported

23rd January 2020

No incidents reported

22nd January 2020

No incidents reported

21st January 2020

No incidents reported

20th January 2020

No incidents reported

19th January 2020

No incidents reported

18th January 2020

No incidents reported

17th January 2020

No incidents reported

16th January 2020

No incidents reported

15th January 2020

No incidents reported

14th January 2020

No incidents reported

13th January 2020

No incidents reported

12th January 2020

No incidents reported

11th January 2020

No incidents reported

10th January 2020

No incidents reported

9th January 2020

No incidents reported

8th January 2020

No incidents reported

7th January 2020

No incidents reported

6th January 2020

No incidents reported

5th January 2020

No incidents reported

4th January 2020

No incidents reported

3rd January 2020

No incidents reported

2nd January 2020

No incidents reported

1st January 2020

No incidents reported

31st December 2019

No incidents reported