Past Incidents

During a standard update, a table in the DB became "locked" meaning no new data could be written to it. This issue affected users trying to log in between 14:45 and 15:00. Our engineers have restarted the DB and the site appears to be functioning normally once more.

FontAwesome (a third-party resource) is slow today which is having a knock-on effect on HegartyMaths. Our engineers are watching the issue and will move towards an unlinked version of the resource if required.

The site started experiencing issues at 9:36 am. We rebooted the affected server in our infrastructure and service was restored before 9:42, but the server continued to misbehave. We replaced it with a bigger box and updated the configuration. We are continuing to monitor the situation.

Site issues occurred at the following times:

09:36 to 09:42 (first event) 09:55 to 10:00 (second event) 10:14 to 10:23 (replacement of box 1) 11:00 to 11:05 (replacement of box 2) 11:16 to 11:18 (configuration change) 12:04 to 12:14 (further event)

A code change to reduce memory usage will be deployed this afternoon and an upgrade to an element of our infrastructure is scheduled for 6am tomorrow.

Vimeo has let us know they are experiencing site errors or a partial site outage.

Please see https://www.vimeostatus.com/incidents/2bgbjgwcq75q for more information.

Vimeo has let us know they had a site errors or a partial site outage.

Please see https://www.vimeostatus.com/ for more information.

Incident occurred between Apr 8, 10:20 EDT and Apr 8, 10:58 EDT

Vimeo has let us know they had a site errors or a partial site outage.

Please see https://www.vimeostatus.com/ for more information.

Incident occurred between Apr 7, 12:19 EDT and Apr 7, 16:42 EDT

Students on HegartyMaths answered a record-breaking 5.9 million questions yesterday, Monday 30th March.

Our engineers are still watching and monitoring the system in the background.

Have a great maths day and stay well.

This is just an update. We had a very smooth weekend with 2.2 million questions answered over Saturday and Sunday.

We have had no performance issues since 12:05pm on Wednesday 25th March.

Our engineers continue to monitor and adjust to the situation. Site stability remains our primary focus.

The site is serving three times the load it did this time last week! Over half a million different students have logged in since Monday. Our engineers continue to make the operation of the site for students our primary focus.

You may have noticed that generated reports such as the markbook and impact report are behind (the data is accurate, but not up to date). Our reporting database is not as powerful as the juggernaut the main site is using, so it is struggling to keep apace of all the work the students are doing. Getting this sorted will be one of our next top priorities.

The new dedicated DB has been put into place. We took the site down between 6:00 and 6:15 this morning in order to do so.

We are adding extra cache right now to improve data storage and retrieval.

We have been able to increase the available connections and add additional servers. We are currently doubling our database size which will allow us to increase these limits still further. The database enlargement will take some time to put in place. The number of errors being returned from our servers have been greatly reduced. If you or a student experience an error, please refresh the page.